2.1 Acceptance of Terms

By accessing our website, contacting us for services, submitting documents, making a payment, or engaging Our Consultants (Pvt.) Ltd., you agree to the applicable Terms and Conditions.

If a separate written service agreement is signed for a particular service, that agreement may contain additional terms.

2.2 Nature of Our Services

Our Consultants may provide consultancy, documentation, preparation, guidance, and coordination services relating to matters including:

• Visa applications

• Travel documentation

• Tour packages

• Work permit documentation

• Education-related applications

• NAVTTC-related guidance

• Medical clearance coordination

• Appointment coordination

• Other associated services

The exact scope of work depends on the service selected and any written quotation, invoice, receipt, agreement, or service confirmation provided to the client.

2.3 No Guarantee of Approval

Payment for consultancy or documentation services does not guarantee:

• Visa approval

• Work permit approval

• Employment

• Admission

• Interview selection

• Medical clearance

• Government approval

• Entry into another country

• A particular processing time

• Any decision by a third party

Final decisions are made by the relevant embassy, consulate, immigration authority, employer, educational institution, medical authority, government department, or other competent organization.

2.4 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information

• Providing genuine and valid documents

• Disclosing relevant previous refusals or application history when required

• Reviewing application information before submission

• Attending appointments and interviews when required

• Providing requested documents within applicable deadlines

• Following applicable immigration, travel, employment, education, and government requirements

• Checking passport validity and personal details

• Making payments by agreed deadlines

Providing false, misleading, altered, forged, incomplete, or fraudulent information may result in termination of services without prejudice to any other legal rights or obligations.

2.5 Document Verification

We may request original documents or additional evidence where reasonably necessary.

Our review of a document does not constitute independent certification that the document is genuine unless we expressly provide a specific verification service in writing.

Clients remain responsible for the authenticity and accuracy of documents they provide.

2.6 Government and Third-Party Decisions

Our Consultants does not control decisions made by:

• Embassies

• Consulates

• Immigration authorities

• Visa application centres

• Government departments

• Employers

• Educational institutions

• Training organizations

• Medical centres

• Airlines

• Hotels

• Tour operators

• Insurance companies

• Other external service providers

Changes introduced by these organizations may affect requirements, fees, appointments, processing times, eligibility, or outcomes.

2.7 Processing Times

Any processing time provided by us should be treated as an estimate unless an official authority has expressly guaranteed otherwise.

Processing may be affected by factors outside our control, including:

• Government processing

• Security checks

• Document verification

• Appointment availability

• Embassy workload

• Public holidays

• Employer decisions

• Medical requirements

• Requests for additional documents

• Changes in law or policy

• Technical interruptions

2.8 Fees and Payments

Service charges will normally be communicated before or during engagement.

Clients should request and retain appropriate invoices or receipts for payments.

Government charges, embassy fees, visa application centre charges, medical fees, insurance, airline tickets, hotel costs, courier charges, translation charges, taxes, or other third-party expenses may be separate unless expressly stated as included.

2.9 Third-Party Charges

Third-party charges are governed by the terms of the relevant provider.

If money has already been paid to a government authority or external service provider, the ability to obtain a refund will depend on that organization’s rules.

2.10 Intellectual Property

Unless otherwise stated, website content including text, graphics, branding, logos, design elements, and original materials belonging to Our Consultants may not be copied, reproduced, republished, or commercially exploited without authorization.

2.11 Website Use

Users must not use our website to:

• Conduct unlawful activity

• Submit fraudulent information

• Attempt unauthorized access

• Introduce malicious software

• Interfere with website operation

• Infringe intellectual-property rights

• Impersonate another person

2.12 Changes to Services

We may modify, suspend, replace, or discontinue a service where reasonably necessary due to operational, regulatory, governmental, supplier, or other circumstances.

Where an existing paid client is affected, applicable contractual and refund rights will be considered.

2.13 Limitation of Responsibility

To the extent permitted by applicable law, Our Consultants is not responsible for losses caused solely by decisions, delays, cancellations, rule changes, system failures, or actions of independent third parties outside our reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded.

2.14 Governing Law

These Terms and Conditions are intended to operate subject to applicable laws of Pakistan.

Any dispute should first be raised with Our Consultants so that the parties can attempt to resolve the matter through good-faith communication before pursuing other remedies available under applicable law.