PRIVACY POLICY
OUR CONSULTANTS (PVT.) LTD.
Website Policies & Legal Information
Effective Date: 01 September 2026
Last Updated: 05 October 2026
These policies apply to the website, online forms, communications, and services provided by Our Consultants (Pvt.) Ltd. (“Our Consultants,” “we,” “us,” or “our”).
Our services may include:
- Visa file preparation and documentation support
- Visa guidance and application assistance
- Tour and travel package coordination
- NAVTTC-related guidance and coordination
- Medical clearance coordination
- Work permit documentation and coordination
- Appointment and application support
- Other consultancy and documentation services
Our Consultants provides consultancy, documentation, and coordination services. Unless specifically stated otherwise in a written agreement, we do not represent any embassy, consulate, immigration authority, government department, NAVTTC, medical authority, airline, hotel, foreign employer, or other third-party organization.
1. PRIVACY POLICY
1.1 Introduction
Our Consultants (Pvt.) Ltd. respects the privacy of its clients, website visitors, prospective clients, and other individuals who communicate with us.
This Privacy Policy explains how we may collect, use, store, process, disclose, and protect personal information when you use our website, submit an inquiry, contact our office, communicate with us through telephone, email, WhatsApp or social media, or use our consultancy services.
By providing personal information to us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
1.2 Information We May Collect
Depending on the service requested, we may collect information such as:
Personal Information
- Full name
- Date of birth
- Gender, where relevant to an application
- Nationality
- Country and city of residence
- Residential or mailing address
- Telephone/mobile number
- Email address
- Emergency contact information
Identity and Travel Information
- CNIC or other identification information
- Passport details
- Passport copies
- Photographs
- Travel history
- Previous visa information
- Visa refusals, where relevant
- Immigration or travel documents
Education and Employment Information
- Academic qualifications
- Certificates and transcripts
- Professional qualifications
- CV/resume
- Employment history
- Work experience
- Skills and occupational information
- Employer-related documentation
Financial and Transaction Information
Where required for a service, we may receive or process information concerning:
- Payments made to Our Consultants
- Invoices and receipts
- Transaction references
- Proof of payment
- Financial-support documentation required for an application
We encourage clients not to provide unnecessary banking passwords, PINs, OTPs, or similar security credentials.
Application Information
We may collect documents and information necessary for the particular service requested, including information required by:
- Embassies
- Consulates
- Visa application centres
- Immigration authorities
- Government departments
- Educational institutions
- Training organizations
- Medical centres
- Employers
- Travel service providers
- Other authorized third parties
1.3 How We Collect Information
Information may be collected when you:
- Complete a website inquiry form
- Contact us by telephone or WhatsApp
- Send us an email
- Visit our office
- Submit documents
- Use our social media pages
- Request a consultation
- Purchase or request a service
- Participate in a tour or travel arrangement
- Provide information during an application process
Information may also be received from authorized representatives, family members, employers, educational institutions, travel providers, or other parties involved in your requested service, where appropriate.
1.4 How We Use Personal Information
We may use personal information to:
- Respond to inquiries
- Assess service requirements
- Prepare documentation
- Review client-provided documents
- Assist with visa application preparation
- Coordinate applications and appointments
- Communicate application requirements
- Coordinate with relevant third parties
- Provide travel or tour-related services
- Coordinate work permit documentation
- Provide NAVTTC-related assistance where applicable
- Coordinate medical clearance requirements
- Process payments and issue receipts
- Maintain business and service records
- Provide customer support
- Improve our services and website
- Detect misuse, fraud, or security concerns
- Meet legal, regulatory, accounting, or compliance requirements
1.5 Sharing of Personal Information
Where necessary to provide a requested service, information may be shared with relevant third parties, such as:
- Embassies and consulates
- Immigration or visa authorities
- Visa application centres
- Government agencies
- Educational institutions
- Employers or authorized employment partners
- Training organizations
- Medical centres
- Airlines
- Hotels
- Tour operators
- Insurance providers
- Authorized documentation or logistics providers
- Payment providers
- Professional advisers
- Technology and website service providers
Information will be shared only where reasonably required for the relevant service, business operation, legal requirement, or with appropriate authorization.
1.6 International Processing
Visa, travel, education, and work-related services may require information to be transferred to or processed in another country.
The privacy and data-protection laws of those countries may differ from those applicable in Pakistan. By requesting an international service and providing the necessary documents, you understand that relevant information may need to be transmitted internationally for processing.
1.7 Data Security
We take reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.
1.8 Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide the requested services
- Maintain client and transaction records
- Handle complaints or disputes
- Meet accounting and business requirements
- Meet applicable legal or regulatory requirements
Information that is no longer reasonably required may be securely deleted, destroyed, or anonymized where appropriate.
1.9 Marketing Communications
Where permitted and appropriate, we may send information about our services, travel opportunities, announcements, or other relevant updates.
Recipients may request that promotional communications stop by contacting us or using any available unsubscribe mechanism.
Administrative messages relating to an active service may still be sent where necessary.
1.10 Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices, security, availability, or content of third-party websites.
Users should review the privacy policies of those websites separately.
1.11 Your Information
Subject to applicable law and our legitimate record-keeping requirements, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Update your contact information
- Raise a privacy concern
- Request deletion of information where legally and operationally appropriate
- Withdraw a marketing preference
Certain information may need to be retained where required for legal, financial, contractual, fraud-prevention, or record-keeping purposes.
1.12 Children’s Information
Our services are generally intended for adults. Where services involve minors, information should be provided by or with the involvement and authorization of a parent or legal guardian as appropriate.
1.13 Privacy Policy Changes
We may update this Privacy Policy periodically. The updated version may be published on our website with a revised “30 September 2026” date.
4. REFUND & CANCELLATION POLICY
4.1 General Policy
Refund eligibility depends on:
The service purchased
Work already completed
Costs already incurred
Third-party payments already made
The reason for cancellation
Any specific written agreement provided for the service
4.2 Consultancy and Service Fees
Once consultancy, assessment, documentation preparation, application work, coordination, or another agreed service has started, fees attributable to work already performed may be non-refundable to the extent permitted by applicable law.
Where work has not started, a cancellation request will be reviewed according to the applicable service agreement and circumstances.
4.3 Government and Third-Party Fees
Fees paid to third parties may include:
Embassy fees
Visa application charges
Government fees
Visa centre fees
Medical charges
Insurance premiums
Hotel deposits
Airline charges
Tour operator charges
Courier charges
Translation charges
Employer or external processing charges where lawful and applicable
Refunds of these amounts are subject to the relevant third party’s own cancellation and refund rules.
Our Consultants cannot guarantee reimbursement of amounts already paid to third parties.
4.4 Visa Refusal
A visa refusal by itself does not automatically entitle a client to a refund of consultancy or service fees where the agreed consultancy or documentation service has already been provided.
This is because the visa decision is made independently by the relevant authority.
Any refund expressly included in a written service agreement will be handled according to that agreement.
4.5 Client Cancellation
A client wishing to cancel should submit the request in writing and provide:
Full name
Relevant invoice/receipt or application reference
Service purchased
Reason for cancellation
Supporting information, where relevant
The request will be reviewed according to the service status and applicable agreement.
4.6 Cancellation by Our Consultants
We may suspend or terminate services where, for example:
Fraudulent documents are submitted
Material information is deliberately concealed
A client requests unlawful activity
Required documentation is repeatedly not provided
Applicable legal or regulatory requirements prevent continuation
Any financial adjustment will be determined according to work completed, costs incurred, contractual terms, and applicable law.
4.7 Tour Cancellations
Tour-package cancellations may be subject to separate cancellation rules depending on airline tickets, hotel reservations, transport arrangements, visa services, and tour operator terms.
Cancellation charges may increase as the travel date approaches.
Non-refundable tickets, hotel bookings, or other confirmed reservations remain subject to the relevant supplier’s conditions.
4.8 Refund Method
Where a refund is approved, it will normally be processed using an appropriate available payment method after necessary verification.
Processing times may vary depending on banks, payment providers, and administrative requirements.
4.9 Policy Overrides
Where a signed service agreement, booking confirmation, or package-specific refund policy contains specific cancellation terms, those terms should be read together with this policy and will apply to that particular transaction to the extent permitted by applicable law.
Nothing in this Refund and Cancellation Policy is intended to remove any mandatory consumer rights available under applicable law.
